Post by account_disabled on Dec 7, 2023 9:59:01 GMT
After a 1 hour delay of my food, Foodpanda said “Yogurt-a be kidding me!” and made sure I know that today is “Banana Split Day”. Everyone in the business world knows that customer retention is cheaper than customer acquisition. Some say it could cost up to 7 times more to get a new customer than to retain one. This is why every business needs a good customer relationship management process. Customer service definitely is one of the most crucial factors in that process. Many brands try to use more humor in their service to create friendly and enjoyable customer experiences.
That strategy doesn’t always work. I’d like to share with you a case Telegram Number Data where humor just adds fuel to the fire and could turn into a disaster. Foodpanda failed humor customer service Foodpanda — jokes of the day Maybe the wrong place but definitely the wrong time for humor Have you ever used food delivery services? If so, you might recall one of those days when your food is delayed due to uncontrollable circumstances. It could be a rainstorm in your area, your driver has an accident, or something breaks down at the restaurant. Any right-minded person with some empathy would understand these situations and cut the driver/platform some slack. But today is one of those times when my food was delayed without any explanation, my driver was driving.
around town for some reason, and then he said the order was “delivered,” leaving me to wonder where and how? My only option was to turn to the Foodpanda service team. Like any standard customer service experience, he started by sending a template message introducing himself and asked how he can help. I explained the situation. As you can see in the screenshot below, the driver keeps driving further and further away AFTER he passed my condo. So he picked up the food, kept driving, passed my area, and kept driving in another direction. This is after an hour of waiting.
That strategy doesn’t always work. I’d like to share with you a case Telegram Number Data where humor just adds fuel to the fire and could turn into a disaster. Foodpanda failed humor customer service Foodpanda — jokes of the day Maybe the wrong place but definitely the wrong time for humor Have you ever used food delivery services? If so, you might recall one of those days when your food is delayed due to uncontrollable circumstances. It could be a rainstorm in your area, your driver has an accident, or something breaks down at the restaurant. Any right-minded person with some empathy would understand these situations and cut the driver/platform some slack. But today is one of those times when my food was delayed without any explanation, my driver was driving.
around town for some reason, and then he said the order was “delivered,” leaving me to wonder where and how? My only option was to turn to the Foodpanda service team. Like any standard customer service experience, he started by sending a template message introducing himself and asked how he can help. I explained the situation. As you can see in the screenshot below, the driver keeps driving further and further away AFTER he passed my condo. So he picked up the food, kept driving, passed my area, and kept driving in another direction. This is after an hour of waiting.